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Support Plans that keep your website At Its Best

We stay with you to make sure your website keeps doing what you expect it to do week after week and month after month.

Don’t Let Your Site Break Down!

Cars need oil. Gardens need pruning. HVAC systems need new filters. Everything in life needs maintenance. Your website is no different. If you want to avoid hacks and chasing down ridiculous issues on days when you had better things planned, you need a support plan!

THE GOOD NEWS IS…WE’VE GOT YOU COVERED!

You don’t have to maintain your own website and go it alone.

We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!

Choose Your Plan

We want to make sure we have the perfect website care plan for your business.

So, What’s In The Plan?

Here’s a snapshot of the key components that make our website care plan invaluable for our clients.

Website Hosting

Hosting is the foundation of your website. Security, performance, optimization, and ease of use all depend on hosting. We partner with Cloudways to all of our clients so that you don’t need to worry about a thing.

Website Updates

Just like your phone has software updates, your website needs to be updated, too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. All of our plans include daily update checks.

Monitoring & Security

We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches, and keep an eye on “up time” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical. If the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all of our maintenance plan clients

Website Optimization

In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running quickly and smoothly.

Monthly Reporting

You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report in plain language delivered to your email.

Priority Support

You, as a client, get priority support. Your client portal will include a way to contact us whenever you need to. We do our best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉

Personal Consultations

We’re with you and we know what’s happening in your business. We offer strategy, new marketing ideas, and best practices in our regular consultations offered based on your plan.

Updated Privacy Policy

Every website needs to have an up-to-date set of legal policies. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.

We Are In Your Corner!

All of our plans offer complimentary time (between 1-4 hours depending on your plan) for ongoing website updates, additions or changes!

Additionally, all care plan clients get our reduced hourly rate!

FAQ’s

Some answers to the most frequently asked questions about our website care plan.

Are there cancellation fees?

Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If we’re building your website, there is no set up fee as long as it’s within a 90 day period!

If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

Do you offer just maintenance?

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.

Does my monthly update time roll over?

Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

NO-RISK GUARANTEE

Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Questions?

Contact us for any questions you have or to inquire about setting up a custom plan for an advanced site or multiple websites.